All of our technicians are Certified Microsoft Systems Administrators, which qualifies them to work with enterprise networks, servers, and software. This is backed by a minimum of three years experience working in IT support, and further supported by Sigmatech’s tried-and-tested systems deployment guidelines and documentation.
Our technicians will take care of the entire support process, from start to finish, to ensure your issue is solved. We’ll liaise with service providers or software developers and ‘talk tech’ to ensure no time is wasted in translation.
Our technicians don’t mark a problem as solved until they’ve tested it themselves. This ensures nothing is missed along the way, and that you get a smooth and predictable IT experience.
To make good decisions, we believe you need the whole story. Sigmatech’s technicians are able to explain complex technical subjects in an easy to understand fashion, meaning you can make an informed decision on your IT systems.
Here’s what some of our customers have had to say about their experience with Sigmatech:
Hi James, just checking in to say thanks for all your efforts to get the client onto the Sigmatech Cloud Platform. It was a very full weekend and a lot more effort than expected, however both the client and I were impressed with your quick thinking and ‘fix the problem’ attitude.
I’ve spoken with the client a few times during the week and they are all happy and productive and impressed that a cut-over of that size (that they have struggled with before) went so well.
There is no way I have a clue what is going on, but sure as hell am glad that I have got Sigmatech.
Sovereign Homes Design Builders
Sigmatech IT Services has been our IT support provider since September 2012. We are a very busy boutique criminal law practice and it is vital that we have an IT services provider that can supply us with strong infrastructure and that can deal with any problems quickly and efficiently, and Sigmatech certainly delivers on this.
Sigmatech has managed the rollout of new servers, new PCs and new operating systems as well as a new internet service – with almost no disruption to our business. In relation to ongoing tech support, Sigmatech provides a fantastic service in monitoring our servers and backups, supporting our practice management software and general trouble shooting.
We highly recommend Sigmatech IT Services.
Gilshenan & Luton Legal Practice
I just wanted to send a quick message to say that I’ve been really impressed by your hosting service. The email synchronization and anti-spam works really well and our website is fast to load.
Your service is just what I need – simple, affordable and easy to use.
Jazz Music Institute
In the middle of a highly critical business day my computer had a motherboard failure rendering it useless. Having used Sigmatech for our office setup, this issue had been pre-empted and my computer was fixed and restored within 24 hours.
I would happily recommend Sigmatech to anyone looking for IT guru’s who are efficient, friendly and are a great bridging gap between the English language and technical jargon.
Sales & Contract Coordinator
Newground Property Pty Ltd
Thank you very much for trouble shooting the issue we had with a faulty disk. Your suggestion to install the Sigmatech backup system 2 years ago has proved to be a good choice. Your prompt response in copying the data to a new pc has resulted in us being able to continue operating without any interruptions. Thanks for your high level of customer support.
Nestlé Professional – Chalet Patisserie
This is just a quick email to say thank you for your diligent work behind the scenes for our company. Our computer systems have been rock-solid for over a month now, and our staff are no longer stressed out. If only we could get such good service in all walks of life!
Main Street Investment Group
Thanks, all sorted and thank you very much for your help. What a relief that all is working again! I am quite disappointed with the brand of PC, and wont go there again. Your service on the other hand is quite the opposite – great! and thanks for that. I will certainly recommend your services to my friends and colleagues if they need prompt and efficient help.
In light of the amazing support Sigmatech has offered to our organisation I’d like to extend a few words of appreciation.
I have found your staff to always present themselves in a professional and courteous manner. They are extremely organised and confidently work independently and proactively. They appear to have an unlimited amount of energy and hold firm to the conviction that if it can be done it will be done and it will be done right.
It is an absolute pleasure to have Sigmatech provide support to our organisation.
One of Sigmatech’s technicians assisted us with IT issues on a number of occasions. He demonstrated a high degree of expertise and his explanations were clear and precise. He willingly gave his time to thoroughly respond to questions. He was tremendously enthusiastic about his work, which is both admirable and inspiring. I certainly would recommend him for any IT support or assistance.
Additional testimonials and customer references are available upon request.