Gilshenan & Luton are leaders in criminal defence and professional misconduct cases across Queensland. Their goal was to expand their practice, and uphold their reputation of delivering private legal representation of the highest quality and skill.
Unfortunately, the team was hampered by high IT costs, and a revolving door of technicians who were unfamiliar with the legal space and its unique needs.
Gilshenan & Luton selected Sigmatech to build a stable and secure IT system as a foundation for growth, along with ongoing management & support through Totalcare – our complete Managed IT Services solution.
We conducted an extensive review and discussed future plans with the leadership team. Sigmatech took over management of all aspects of IT – hardware, software, internet, telephony and cloud.
This freed up the leadership team to develop the business, and improved the productivity of the practice. Staff were happy to have an IT helpdesk to call on when needed, and were able to work seamlessly from court, or anywhere.
Gilshenan & Luton continued to grow, and Sigmatech assisted them in relocating to a larger premises to accommodate their success.
I recognized that Sigmatech had the same drive to succeed, and the same client focus, as we did.
We noticed an immediate reduction in costs, and quickly developed a relationship with their IT team.
Whenever we have a discussion with Sigmatech, they don’t necessarily recommend the ‘Rolls-Royce’ if we don’t need it. They have a clear focus on making sure the product fits our needs without overcapitalizing. Their recommendations are clear and free of tech-jargon.
Over the years of service, upgrades and expansions, we’ve found that our IT has been largely trouble-free, and we enjoy the comfort and certainty of Totalcare.
There’s been an appreciable partnership develop. There’s no doubt that Sigmatech has helped us grow.
Glen Cranny – Managing Director, Gilshenan & Luton Legal Practice
When the COVID-19 pandemic struck in March 2020, Brisbane entered a lockdown and non-essential businesses were closed. The flexible IT system was essential to the ongoing operation of Gilshenan & Luton.
Staff were able to quickly transition to remote working by simply taking their laptop home. Sigmatech continued to provide remote IT support and management through the lockdown.
In March 2019, Managing Director Glen Cranny was awarded the prestigious Queensland Law Society President’s Medal. This annual award is presented to an experienced solicitor who embodies the spirit of justice, leadership and tradition, and the medal takes into account the span of the nominee’s legal career.
Gilshenan & Luton has been classed as a First-Tier Queensland Criminal Defence Law Firm each year from 2015 to 2020, by Doyles Guide, an independent organisation that rates and recommends law firms based on interviews with clients, peers, and relevant industry bodies. Gilshenan & Luton’s lawyers have also been individually recognized with multiple awards which can be viewed here.
Sigmatech is proud to be a small part of Gilshenan & Luton’s story, they are consummate professionals and it is a pleasure to work with them.
Sigmatech has been our IT provider since 2012. We are a very busy practice and it is vital that we have strong infrastructure, and a provider that can deal with any problems quickly and efficiently.
Sigmatech have completed the rollout of new servers, new PCs, and new software, as well as internet and telephones – with almost no disruption to our business.
In relation to ongoing tech support, Sigmatech provide a fantastic service in monitoring our servers and backups, supporting our practice management software, and general troubleshooting.
We highly recommend Sigmatech IT Services.
Kerrie Bolte – Office Manager, Gilshenan & Luton Legal Practice
IT is holistic – you can’t simply provide IT support; you have to take ownership of the entire environment if you want to deliver a great outcome. Since we provide all aspects of a company’s IT infrastructure, we can deliver better quality of service, better customer service, and deliver complex solutions that our competitors can’t.
With our affordable and flexible Totalcare IT support package, enjoy the peace of mind that comes with knowing that a dedicated and experienced team of IT professionals are keeping your systems running like clockwork.
Trusted, experienced and caring technicians who love solving problems. Your dream IT team is just a call away.
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Fast, stable and secure connections supported by our Brisbane team.
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